Refund policy
RETURNS & REFUNDS POLICY
At SpiderFold, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund terms below.
RETURN PERIOD
We offer a 15-day return period for change-of-mind returns, starting from the date you receive your order, where permitted by applicable law.
If more than 15 days have passed since you received your order, we may not be able to offer a return due to a change of mind, unless applicable law provides you with a different or additional right.
To be eligible for a change-of-mind return, the item must be new, unused, and in the same condition in which you received it, with its original packaging where reasonably possible.
To process your return, we may require your order number, receipt, or other proof of purchase.
To request a return, please contact us at:
Please do not send your purchase back to the manufacturer or to any address other than the return address provided by us.
RETURN SHIPPING COSTS
If you request a return because you have changed your mind or no longer want the product, you are responsible for the direct cost of returning the item, where permitted by applicable law and where you have been informed of this before purchase.
If the product arrives defective, damaged, faulty, or different from the item you ordered, SpiderFold will cover the applicable return costs where required by law.
Nothing in this section limits any statutory consumer rights that may apply to your purchase.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives defective, damaged, faulty, or you receive an item different from the one you ordered, please contact us at spiderfoldcontact@gmail.com with your order number and, where necessary, photographs or videos showing the issue.
After reviewing your claim, we will provide the appropriate remedy in accordance with applicable law and our warranty terms.
Depending on the circumstances and applicable law, the available remedy may include a refund, replacement, repair, or other appropriate solution.
90-DAY COMMERCIAL WARRANTY
In addition to your statutory consumer rights, SpiderFold offers a 90-day commercial warranty.
This commercial warranty covers manufacturing defects and other product issues specifically covered by the warranty that occur within 90 days from the date you receive your order.
If you believe your product has a problem covered by this warranty, please contact us at:
Please include your order number and, where necessary, photographs or videos showing the issue.
Once we review your claim, we will determine the appropriate solution in accordance with the terms of the warranty and applicable law.
This 90-day commercial warranty is provided in addition to, and does not limit, replace, or exclude any statutory consumer guarantees, warranties, cancellation rights, or other legal rights that may apply to you.
REFUNDS
Once your returned item has been received and inspected, we will contact you by email to confirm receipt and let you know whether your refund has been approved.
If your refund is approved, it will generally be processed using the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider, bank, or card issuer.
Where required by applicable law, we will also refund the applicable standard delivery charges. Additional costs resulting from choosing a more expensive delivery option than the standard delivery method may not be refundable where permitted by law.
UNITED KINGDOM CUSTOMERS
If you are located in the United Kingdom, you may have a statutory right to cancel your online order within 14 days of receiving the goods without giving a reason, subject to applicable exceptions.
If you exercise this statutory cancellation right, you generally have a further 14 days to return the goods. Where required by law, refunds will be processed within the applicable statutory timeframe.
We will refund the standard delivery cost where required by law. Additional costs resulting from choosing a more expensive delivery method may not be refundable.
Your statutory rights under UK consumer law are not affected by our 15-day commercial return policy.
AUSTRALIAN CUSTOMERS
If you are located in Australia, your purchase may be protected by Australian Consumer Law (ACL).
Australian Consumer Law provides consumer guarantees that cannot be excluded, restricted, or replaced by a business policy or commercial warranty.
Our 90-day commercial warranty is additional to your rights under Australian Consumer Law and does not limit those rights.
Where applicable, consumers may be entitled to a repair, replacement, refund, cancellation, or other remedy depending on the nature and severity of the problem.
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under Australian Consumer Law.
NEW ZEALAND CUSTOMERS
If you are located in New Zealand, your purchase may be protected by the Consumer Guarantees Act and other applicable New Zealand consumer laws.
These laws may provide rights relating to the quality, description, fitness for purpose, and delivery of goods.
Our 90-day commercial warranty is additional to, and does not replace or limit, any rights you may have under applicable New Zealand consumer law.
LATE OR MISSING REFUNDS
If you have not received your refund yet, first check your bank account or payment account.
Then contact your credit card company or payment provider, as it may take additional time for the refund to appear.
If you have completed these steps and still have not received your refund, please contact us at:
SALE ITEMS
Sale items are not excluded from any statutory return, cancellation, refund, warranty, or consumer rights that apply under applicable law.
Any discount or promotion applied to a product does not remove or reduce rights that cannot legally be excluded.
EXCHANGES
We do not offer direct exchanges for change-of-mind reasons such as personal preference, style, or similar reasons.
If you would like a different product, you may request a return where eligible and place a new order.
If you receive a defective, damaged, faulty, or incorrect product, please contact us so that we can provide the appropriate solution.
RETURN SHIPPING
If your return is approved, we will provide you with the applicable return instructions and return address.
Return address:
Carrer Mare de Deu dels Dolors 13C 4º2º, Barcelona, Spain
For change-of-mind returns, return shipping costs are the customer's responsibility where permitted by applicable law and where this has been disclosed before purchase.
If the return is due to a defective, damaged, faulty, or incorrect product, SpiderFold will cover the applicable return costs where required by law.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been received and processed.
INTERNATIONAL ORDERS
This policy applies to orders placed through SpiderFold internationally.
Where the mandatory laws of the customer's country, state, province, or territory provide additional or different consumer rights, cancellation rights, refund rights, warranties, guarantees, or other protections, those mandatory rights will prevail over this policy to the extent required by law.
Nothing in this policy is intended to exclude, restrict, or waive any statutory consumer rights that cannot legally be excluded.